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You are here: Home > Terms and Conditions
 
Terms and Conditions ~ Please read before placing an order
 
  1. Regarding the nature of book
 

Clause 1: Is it original or locally printed book?

Blacksnow.pk don't sell pirated books. All books available at Blacksnow.pk are 100% original.

 
2. Refund and/or return policy
 
Clause 2.1: What if there is any fault in the book?

Blacksnow.pk is 100% committed to deliver you the best quality books. We have ‘quality assurance' team who check each book thoroughly before we dispatch to our valued customer. However, human error cannot be ignored. If you still observe any fault (i.e. misprinting, open binding, damage pages) in the book(s) that you receive, please let us know within 24 hours of receiving parcel (no claim will be entertained after this period) through our official Facebook page. Blacksnow.pk will give you 100% refund (without any deduction) within 24-48 hours through Bank Transfer / Easy Paisa. Blacksnow.pk will be happy to change it only if (1). the fresh copy of the same title is available in the stock AND (2). you show the enough patience as exchanging book will take some time. Please note, faulted book cannot be replaced with another title (Blacksnow.pk will refund you the amount, in this case).

Clause 2.2: What if you receive the wrong parcel or book(s)?

Blacksnow.pk is 100% committed to deliver you the best services. However, human error cannot be ignored. In case, you receive the wrong parcel or few of the wrong books, Blacksnow.pk will replace it free of cost OR return you the amount without any deduction. Please note, Blacksnow.pk will decide which option to go based on the circumstances i.e. either to return or refund. Please note, wrongly received book cannot be replaced with another title.

 
3. Delivery time and possible cause of delay
 
Clause 3.1: What is the delivery time?. Can it be delayed?.

Please note, Blacksnow.pk don't deliver the books at her own but instead we use the 3rd party services (i.e. courier companies). Their T&C applies. Delivery time is 2-7 working days maximum that doesn't includes Sunday or any public holidays or the day on which you place an order. Your shipment (parcel) may be delayed, and Blacksnow.pk will not be responsible, if

  • Your given contact number is switched off and/or out of reach. Please make sure, your given number is activated.
  • Your given address is incomplete. Please make sure, your given address is complete.
  • There is any unavoidable circumstances that includes rain, law-and-order situation, earthquake.
  • The courier company return or misplace your parcel due to any reason including unable to trace address.
 
4. Things to make sure before placing an order
 
Clause 4.1: Do I need to make sure anything before ordering through Blacksnow.pk?

Yes. Please make sure the following things before placing an order:-

  • You have enough patience to wait 2-7 working days maximum?
  • Your given address is correct and complete?
  • Your given address is not in cantonment area as courier company has no access to it (READ FAQs 16)?
  • Your given address is residential one (not the office or shop address) as courier company may deliver during evening time (after COB)?.
  • Your given contact number is activated as rider may need to call you in case of any trouble in tracing address?
 
5. Things to make sure after receiving order
 
Clause 5.1: Do I need to make sure anything after receiving order from Blacksnow.pk?

Yes. Please make sure the following things after receiving an order:-

  • Let us know when you receive the parcel at earliest
  • Check the book(s) for any possible fault (i.e. misprinting, open binding, damage pages)
  • Let us know, if there is any fault in the book within 24 hours of receiving parcel through our official Facebook page
  • Provide us your valuable feedback as it will help improve our services
 
6. Possibility of not receiving parcel
 
Clause 6.1: Is there any possibility that I won't receive my parcel?.

Once your order is confirmed by the Blacksnow.pk, you will receive it within 2-7 working days maximum. However, in the following cases, your parcel might be cancelled and Blacksnow.pk will not be responsible if,

  • Courier company is unable to trace your given address
  • Courier company returned your parcel due to any reason
  • Courier company misplace your parcel (as happened in some cases)
  • You didn't pick up the call from courier company
  • You misbehaved with the representative of Blacksnow.pk

IMPORTANT: Please note, if the parcel is returned (due to any above mentioned reasons), it is neither the customer's nor the courier company's lost. It is the financial lost to Online Book Store only as courier company deduct their charges for the services. So, please cooperate. Blacksnow.pk has strict policy i.e. 'not to provide services in future' to those whose parcels are returned due to any reasons. In some cases, Blacksnow.pk reserve right to BLOCK such customers without giving any justification.

   

Last updated: May 27, 2020 by Blacksnow.pk's Management

Blacksnow.pk's Management

URL: 
Http://blacksnow.pk/books
Email: blacksnow.pk@outlook.com
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